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Support Question |
Solution |
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Ensure that you are using the latest version of your browser available for your operating system. Internet explorer is especially susceptible to hijacks and Trojan and we recommend using one of the alternative browser such as Firefox or Opera (see below for places to get the latest browsers for free) We have tested the website on Windows, Mac and Linux computers running Internet explorer, opera and Firefox web browser. We cannot gaurantee the site will function correctly on other web browser on games consoles or mobile devices Username and passwords are cAsE sEnSiTiVe and must be typed exactly as they were issued to you. Over 90% of login problems are caused by not typing the username and password correctly |
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| I have signed up but did not recieve a username or password to login to the site | Sometime network congestion can cause emails
to be delayed in arriving. Also check you spam/junk email folder incase
our email has been marked as spam by mistake If you paid over 24 hours ago and still have not recieved your login details please email us. |
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I am already running the latest version of the browser
for my operating system but still cannot login to the site
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If you are already using the latest browser version
and still cannot login to the website try the following:- Turn down your browsers security and privacy settings to the lowest levels Disable any pop up stopping software Disable any personal firewall software |
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I have tried all of the solutions you have given me
but still can't login what should I do?
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Contact the site webmaster by clicking here please state your username and password to help us solve the problem quicker | |||
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I have forgotton/lost my user login or password?
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If you signed up via Inet-cash/Member-cash then click here to retrieve your password If the above method still did not work or you signed up via a different payment method then please contact support by clicking here either stating your user login(if know) or your name and email address |
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| I can't get the videos to play on my computer | The videos on the website are encoded in either WMV format or DIVX. The free VLC player for Windows, Mac and linux plays all these formats plus many others | |||
| Can I use a program to download the entire site and view it offline later? | No, we do not allow members to use site fetcher/download programs as the increased bandwidth generated by these programs affects the browsing experience of other users. Any attempt to use them will be blocked by our security software and the webmaster informed. | |||
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I wish to cancel my membership
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Those who signed up with Inet-cash/member-cash
can click here
to cancel If you paid using any other billing provider or by phone your subscription will NOT be automatically rebilled and is therefore not necessary to cancel it. |
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| Where can I can I download the latest version
of my browser? |
Internet explorer latest version available for Windows and Mac from www.Microsoft.com |
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